Congratulations on your recent purchase. We appreciate the confidence you have placed in our brand. This product is covered by a warranty which complies with all statutory regulations regarding warranty on consumer goods and consumer rights in force in the country where the product was purchased. If your product does not conform to the sales description, has defects or malfunctions, is not suitable for the purpose it is intended for or lacks the quality and performance promised or to be reasonably expected from it you can either (i) consult the product retailer, or (ii) contact our appropriate Customer Service directly as indicated below, or alternatively (iii) deliver the product to an authorised Service Centre. You can find more details on Authorised Service Centres on the website www.braunhousehold.com, or on the specific website of the country where you live, which will enable you to locate the centre nearest to you. Sincerely yours, The Braun Household Pakistan After Sales Service Team